Frequently asked questions

Got a question? No problem! We're here to help with any inquires you have about the product and pricing.

The Product

How does Memory Machine work?

The person living with memory loss has a dedicated wifi and sim enabled tablet that can be used using what we term innate or intuitive reasoning . i.e. without the need for memory to remember how to use it. They can use it for reminders, to schedule events, to make video or voice calls and message friends that they invite to join them. Friends and carers then download our dedicated app on to any android or apple device to communicate, help schedule events and set reminders.

How many video or voice calls can I make and for how long?

You can make as many calls as you want to for as long as you need. The idea of this thing is to keep everybody talking!

Is it secure?

The entire system is closed. Only people invited and vetted can communicate on it - no more scam calls. It is also built to Health Insurance Portability and Accountability Act (HIPAA) compliance to keep all your personal information secure.

I am a professional carer - can I view more than one client on my app?

Yes. You can toggle between clients to communicate, set reminders and check if anything has been missed. You can choose to accept notifications from all your clients to ensure you don't miss anything.

Can I only call and message the person living with memory loss or anybody in the group.

You can call and message anybody in the group as often as you like. The great thing about calling and messaging on the app is that it can help keep people focused on pulling together to help.

Can everybody see the end users schedule?

Yes. This allows you to see a good time to visit or to suggest an activity or task.

Can I use Memory Machine without WIFI?

Yes, Memory Machine comes with two SIM card slots. Reliable communication is key to its success and so you can use WIFI but if it is not available or it fails you can use a data SIM card. You can even have a second SIM card from a different provider for extra peace of mind. The tablet will automatically search for the best connection.

How much data does it use?

This really depends on how much it is used. The most data hungry feature is the video calling. We recommend a plan with 15 to 20GB of allowance. Please monitor your use and adjust accordingly.

How many people can I have in my network?

As many as you want! We encourage people to invite as many friends, family and carers as they can.

What if my loved one is not capable of setting their own reminders?

We firmly believe in enabling people to be able to control as many tasks as possible - even when in cognitive decline. When people loose their ability to plan or to deduce how to use the system they simply move to the simpler dashboard. They can still make and receive calls, get reminders and find lost items but rely more on the friends, family and carers to schedule events for them.

How does Memory Machine monitor if meds have been taken?

Memory Machine uses motion detectors that can be attached to medication storage boxes. If the box does not move within a set period of the medication reminder it will notify the carer that the reminder may have been missed.

How are the rechargeable finder/motion detectors useful?

You can tag the things that are most often lost - Keys, tv remote, purse etc and use the app to register each of them. If you misplace the item you then simply follow the simplified instructions on screen and listen for a ringtone. Using the same tags as motion detectors you can see when things were last moved - stick them to the fridge for example to get an indication if the person with memory loss is remembering to eat. You can monitor many other movements such as specific doors, the kettle, tv remote e.t.c You can get a full report on all movements of all tags.

Why do we charge a subscription when I already paid for the machine?

Matt's vision is to make Memory Machine as affordable and available as possible. The subscription fee pays for the data we get charged for, the continual development, and customer service. Think of it like a TV streaming service with a lot less subscribers. Unfortunately it is very expensive to both build and maintain.

What happens if there is a power cut or the tablet is unplugged?

The tablets and speaker stand have between 5 hours and 7 hours battery life. They will give regular warnings to plug them in to power if power has failed. Carers are also notified if the system is switched off or not used for a period of time.

Can the person living with memory loss accidentally knock the app off and get "lost" on the tablet?

No, the tablet only has Memory machine loaded on it and it needs a passcode to disable it.

Pricing and Delivery

Why do we charge a subscription when I already paid for the machine?

Can I claim on the NDIS for Memory Machine?

If you have a self managed plan and have memory issues there is a good chance the NDIS will help you with both the purchase of the start up kit and the subscriptions. You need to check with them but please do let us know if you need a quote.

What happens if the product isn't right for me?

We want you to get the best out of memory machine. If you are having any trouble using it just call us on 1300 932643 and we will do our very best to help. If it just isn't for you then we offer a no quibble 30 day money back guarantee on the equipment, our postage charges and the subscription. Just email us us within the 30 days and we will refund when the equipment is returned.

What is Memory Machine

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What is Memory Machine

Still have questions?

Get in touch with our team and we’ll help you as soon as we can. Send your questions to the email provided below:

Matt@memorymachine.com.au